Terms of service
Last updated: 30/01/2026
Terms of Service
This website is operated by PAWFIX. Throughout the site, the terms βweβ, βusβ and βourβ refer to PAWFIX. By accessing our website and/or purchasing from us, you agree to be bound by the following Terms of Service.
Please read these Terms carefully before using our website.
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1. General Conditions
By using this website, you confirm that you are at least the age of majority in your state or country of residence, or that you have given us your consent to allow any minor dependents to use this site.
We reserve the right to refuse service to anyone for any reason at any time.
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2. Products & Services
We make every effort to display product information, descriptions, and images as accurately as possible. However, we do not guarantee that all details are completely error-free.
All products are subject to availability, and we reserve the right to discontinue or limit quantities at any time without notice.
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3. Pricing & Payments
All prices are listed in Australian Dollars (AUD) unless otherwise stated.
We reserve the right to change prices at any time without prior notice. Any changes will not affect orders that have already been confirmed.
Payment must be received in full before an order is processed and shipped.
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4. Orders & Cancellations
Once an order has been placed and confirmed, it cannot be modified or cancelled unless otherwise stated.
We reserve the right to cancel or refuse any order if we suspect fraud, unauthorised activity, or misuse of our services.
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5. Shipping & Delivery
Shipping times provided are estimates only. Delays may occur due to factors outside our control, including carrier delays, customs processing, or incorrect address information provided at checkout.
PAWFIX is not responsible for delays or losses caused by incorrect shipping details entered by the customer.
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6. Returns & Refunds
Returns and refunds are subject to our Return & Refund Policy, which forms part of these Terms of Service.
Please refer to our Refund Policy for full details on eligibility, timelines, and conditions.
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7. Intellectual Property
All content on this website, including but not limited to text, images, logos, graphics, and designs, is the property of PAWFIX and may not be copied, reproduced, or used without our prior written permission.
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8. Limitation of Liability
To the maximum extent permitted by law, PAWFIX shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
Nothing in these Terms limits any rights you may have under Australian Consumer Law.
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9. Accuracy of Information
We strive to ensure all information on this website is accurate and up to date. However, we do not guarantee that all content is complete, current, or free of errors.
We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.
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10. Third-Party Services
Our website may contain links to third-party websites or services. We are not responsible for the content, policies, or practices of any third-party sites.
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11. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of Victoria, Australia.
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12. Changes to Terms
We reserve the right to update or replace any part of these Terms of Service at any time. Changes will be effective immediately upon posting on this website.
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13. Contact Information
If you have any questions regarding these Terms of Service, please contact us at:
Email: hello@pawfix.com.au
Business Location: Melbourne, Australia