Refund policy

Returns

We want you to feel confident shopping with PAWFIX.

If you’re not satisfied with your purchase, you may request a return within 14 days of receiving your order.

To be eligible for a return:

• The item must be in its original condition

• The product must not show signs of damage or alteration

• All original packaging should be included

To start a return, please contact:

hello@pawfix.com.au

Include your order number and reason for return.

Returns sent without prior approval may not be accepted.

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Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

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Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery.

Include:

• Your order number

• Clear photos of the issue

We will assess the situation and offer a replacement or refund where appropriate.

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Refunds

Once your return is received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that processing times may vary depending on your bank or payment provider.

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Order Cancellations

Orders may be cancelled within 12 hours of purchase.

After processing has begun, cancellation may no longer be possible.

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Exchanges

We do not offer direct exchanges at this time.

If you wish to change an item, please return the original product and place a new order.

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Non-Returnable Situations

Returns may not be accepted if:

• The item has been significantly damaged after delivery

• The product is missing components or packaging

• The return request is made outside the 14-day window

 

We reserve the right to decline returns that do not meet the above conditions.

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📩 Contact Us

For any questions regarding returns or refunds, please contact:

hello@pawfix.com.au