Privacy policy
Last updated: January 30, 2026
Privacy Policy
PAWFIX respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from pawfix.com.au.
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1. Information We Collect
When you visit our website or make a purchase, we may collect the following information:
Personal Information
β’ Name
β’ Email address
β’ Shipping and billing address
β’ Phone number (if provided)
β’ Payment information (processed securely by third-party payment providers)
Order Information
β’ Products purchased
β’ Order history
β’ Shipping details
Device Information
β’ IP address
β’ Browser type
β’ Device type
β’ Cookies and usage data
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2. How We Use Your Information
We use your information to:
β’ Process and fulfil orders
β’ Communicate with you regarding your order
β’ Provide customer support
β’ Send marketing emails (only if you have opted in)
β’ Improve our website and customer experience
β’ Prevent fraud and unauthorised activity
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3. Email Marketing
If you opt in to receive marketing emails, we may send you updates, promotions, or product announcements.
You can unsubscribe at any time by clicking the unsubscribe link in our emails.
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4. Sharing Your Information
We do not sell or rent your personal information.
We may share your information with trusted third parties only when necessary to operate our business, including:
β’ Payment processors
β’ Shipping carriers
β’ Email marketing platforms
β’ Website analytics providers
These third parties are required to protect your information and use it only for the intended purpose.
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5. Cookies
We use cookies to improve your browsing experience, analyse site traffic, and personalise content.
You can disable cookies through your browser settings if you prefer.
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6. Data Security
We take reasonable steps to protect your personal information.
All payment transactions are processed securely through encrypted third-party payment gateways. We do not store your full payment details.
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7. Your Rights
You have the right to:
β’ Access the personal information we hold about you
β’ Request corrections to your information
β’ Request deletion of your personal data (subject to legal obligations)
To exercise these rights, please contact us using the details below.
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8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites.
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9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page and take effect immediately.
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10. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us at:
Email: hello@pawfix.com.au
Business Location: Melbourne, Australia